Quick Tour: Tech Support Client Portal (TDX)

An illustration of the Tech Support client portal highlighting major features with brief descriptions

Quick Tour: Tech Support Client Portal (TDX)

1. Search the client portal for services (forms) and knowledge base docs. To narrow your search, click the "globe" icon and select Services (navigation icon) or knowledge base (light bulb icon).
2. Popular Services displays oft-used request forms for easy access. This will change as needs shift throughout the year.
3. Use these buttons to Report an Incident (something is not working the way it is supposed to) or Request a Service (or ask a question or request training/consultation). NOTE: Submitting forms requires you to log in first. Request a Service is just one more way to access the forms in addition to Search and Popular Services.
4. View My Support Tickets allows you to monitor the progress of your tickets, add comments, or withdraw, if you no longer need assistance. If needed, you can monitor your department's tickets as well.
5. System Status Alerts will let you know if an application is down for maintenance or experiencing problems, or if there is a phishing alert. These messages are also available on the application buttons in Pioneer Portal
6. Popular Articles displays trending TDX knowledge base articles. These will change as needs shift throughout the year. NOTE: For the time being, most knowledge base articles will still be available in the current tool through the Pioneer Portal. Articles will be transitioned gradually over the coming months.

 

Need help?

 

If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.  You may also visit the Help Desk on the first floor of the Karrmann Library.