Quick Tour: Tech Support Client Portal (TDX)

An illustration of the Tech Support client portal highlighting major features with brief descriptions

Quick Tour: Tech Support Client Portal (TDX)

1. Search the client portal for services (a.k.a. request forms) and knowledge base articles. To narrow your search, click the "globe" icon next to the Search field and select Service Catalog (navigation icon) or Knowledge Base (light bulb icon).
2. To submit a request form or see campus-only articles, you will need to Sign in.
3. Popular Services displays oft-used request forms for easy access. This list will change as needs shift throughout the year.
4. Popular Articles displays trending TDX knowledge base articles. This list will change as needs shift throughout the year.
5. You may also choose to go directly to the Service Catalog (request forms) or Knowledge Base and use the Categories to find what you need.
6. Use these buttons to Report an Incident (something is not working the way it is supposed to) or Request a Service (when you cannot find the specific form you need, or you want to ask a question or request training/consultation). NOTE: Request a Service will open the Service Catalog where you can use Categories to find what you need or select the General Inquiry form.
7. View My Support Tickets allows you to monitor the progress of your tickets, add comments, or withdraw, if you no longer need assistance. If needed, you can monitor your department's tickets as well.
8. System Status Alerts will let you know if an application is down for maintenance or experiencing problems, or if there is a phishing alert. These messages are also available on the application buttons in Pioneer Portal

 

Need help?

If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.  You may also visit the Help Desk on the first floor of the Karrmann Library.