Responding to a Duo notification you did not initiate

Whenever someone tries to log into your account, Duo will send you a notification and ask you to verify that it is you. These are the steps to take if you receive a notification which you did not initiate as your account may be compromised. NOTE: The Duo phone call option for two factor authentication was disabled April 11, 2022. A phone call for authentication to UW-Platteville systems will ALWAYS be cause for concern.

If you receive a Duo push or SMS/Text that you did not initiate

1. Change your password immediately by using Password Self-Service
2. Update your challenge response questions.
3. Log into Duo Self-Service and confirm all device information is still correct.

If you APPROVED a Duo push or SMS/Text that you did not initiate

1. Change your password immediately by using Password Self-Service
2. Update your challenge response questions.
3. Contact the ITS Help Desk immediately.  Please provide:

       The time of the incident so the Help Desk can consult with our Duo administrators to determine any systems which were accessed.
       The system which was accessed, if known.  If the notification was provided via push, it should indicate which system was accessed.

4. Log into Duo Self-Service and confirm all device information is still correct.

Need help?

If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.  You may also visit the Help Desk on the first floor of the Karrmann Library.