PASS CX - Multi-factor Authentication During Payment


Multi-Factor Authentication [MFA] will be required of guests that need to make a payment using the UW-Platteville payment portal supported by Nelnet Campus Commerce beginning December 4, 2023. NOTE: Because students already use MFA when logging into PASS, they will not need a second one during payment.


Multi-Factor Authentication [MFA] provides increased security when making payments to protect your financial data. Guests must use MFA when making a payment in PASS. They can choose whether to authenticate via a free application on their phone or via email. The first time that guests make a payment, they will receive additional instructions from our technology partner, Nelnet Campus Commerce, on how to set up MFA.

What to Expect:

  • Log into PASS with the guest username and password.
  • From the FINANCIALS menu on the left, select ‘Make a Payment’.
  • Follow the instructions to set up MFA as provided by our payment partner, Nelnet Campus Commerce.

Request to Set Up Enhanced Profile Security Features

  • If you choose to use an app on your phone, they suggest several free ones to download.
    • If you already have an authentication app on your phone, you may be able to use it, even if it is not listed.
    • A QR code is provided during the process for use with various MFA applications.

Recommended Free Authenticator Apps

  • If you choose to use an email, please use the same email address that is being used for your guest account in PASS.
  • Once you have set up MFA, you will be asked to enter a verification code to access the payment portal in the future.
  • If you have any questions during the MFA process, please contact Nelnet Campus Commerce at 800.609.8056 for assistance.


Need help?

If you have questions, please contact Nelnet Campus Commerce at 800.609.8056.



Article ID: 9350
Mon 11/20/23 10:20 AM
Thu 3/7/24 9:49 AM