Accessing and Setting Up Voicemail (Teams)

Summary

Basics of setting up and using voicemail

Body

Listen to Voicemail

On the  calls menu, click the voicemail button in the upper right corner of the history column.
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calls section with call history and arrow pointing to voicemail button

Setting Up and Customizing Greetings

To record and configure your voicemail message:

  1. Click the ellipsis (three dots) to the left of your profile picture in the upper right corner of the Teams window.
  2. Choose Settings.
  3. Choose Calls (on the left).
  4. Under the Manage voicemail section, click Record a greeting.
  5. Follow the audio prompts.

Configuring Call Answering Rules

In the Call handling and forwarding section choose what to do when you can’t answer a call.

  • Do not redirect. - will not go to voicemail
  • Redirect to voicemail - default option to allow caller to record a voicemail message
  • Redirect to a new number or contact - send the call to another number without allowing caller to leave a message

settings call handling and forwarding section

Need help?

If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.  You may also visit the Help Desk on the first floor of the Karrmann Library.

Details

Details

Article ID: 23313
Created
Thu 8/20/26 3:28 PM
Modified
Thu 10/29/26 6:29 AM

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