Reporting an issue with virtual desktops

All issues with the virtual desktop/labs should be reported to the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu. Please provide the requested information found in this article.

Help Desk hours and contact information can be found here: https://go.uwplatt.edu/its-help-desk (login required)

You may want to first check the virtual desktop FAQ for quick answers check Virtual Desktop - FAQ .

Specific "Known Issues" are documented here Known issues with Solidworks in virtual desktops

For all other issues, please use the following as a template for reporting.

• Your name
• UW-Platteville username (e-mail address)
• Approximate Date/Time of the issue
• Where you were working when the problem occurred (i.e. home, res hall, campus lab, etc)
• Type of internet connection (DSL, cable, phone modem, etc)
  • You can test the speed of your internet connection by running this speed test (http://www.speedtest.net/) 
• Type of operating system you were running VMware View on (Windows, MacOS, Linux, etc)
• The application you were running (i.e. Microsoft Excel)
• The class you were working on (if applicable)
• The name of the class instructor (if applicable)
• A brief explanation of the issue you experienced

Need help?

If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.  You may also visit the Help Desk on the first floor of the Karrmann Library.