Retrieving your Forgotten Password


Instructions for retrieving your forgotten UW-Platteville password using your challenge responses


Traducción Española

Can't remember your UW-Platteville password? Use your challenge responses to access your account and reset your password. NOTE: If you do not remember your challenge responses, you can contact the ITS Help Desk during regular business hours for assistance.  ITS can never reset a password via email.

1. Go to the UW-Platteville Password Self-Service page at and click Forgotten Password.

Screenshot of Main Menu for Password Self-Service including Sign in, Forgotten Password, Forgotten Username, and Activate Account

2. Enter your UW-Platteville NetID (username)

3. Click Search

Screenshot of Forgotten Password login page requesting email address, last name, and date of birth

4. Enter the answers to your challenge response questions and click Check Responses.  Remember the answers to these questions are case-sensitive!  You will be required to answer two of the four questions you selected when you set up your challenge responses.

5. Enter a new password in both fields which conforms to the requirements above

6. Click Change Password.

Screenshot of Change Password page displaying requirements and fields for resetting and confirming your new password

Need help?

If you have questions, please contact the ITS Help Desk at 608.342.1400 or  You may also visit the Help Desk on the first floor of the Karrmann Library.



Article ID: 3962
Tue 3/21/23 10:39 AM
Wed 7/10/24 5:19 PM

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