Digital Learning Materials Support Request



This form is for submitting an Digital Learning Materials Support Request.  This covers electronic textbooks, integrated homework applications, and any publisher integration that is integrated with your Canvas course.  Please fill out the required information so that we can quickly troubleshoot and help resolve your issue. 

For additional information on Digital Learning Materials please see the following article.

Information needed for Request to be Completed

  • Role: Student or Instructor (fields are dependent on role)
  • Course code and section (ex Biology 1230-01) - Student/Instructor
  • Course Title (ex General Biology) - Student/Instructor
  • Publisher  - Instructor
    • Wiley
    • Cengage
    • Pearson
    • Zybooks
    • ​​​​​​​Other
  • Name or ISBN of resource - Instructor
  • What type of issue is it? - Instructor
    • Paring Issue
    • Integration Not Working
    • Students Being Prompted For Payment
    • Grades Not Being Passed Back
    • Other
  • Additional Information - Student/Instructor
  • Attachment of screenshot of issue/error - Student/Instructor

How to get this Service

Click the Request Service button and complete the form; a Digital Learning Environment staff member will be assigned this request and will follow up with additional questions if needed.


This form is available to Students, Faculty, and Staff.

Service Owner

Digital Learning Environment


There is no cost associated with this service.

Request Service

Related Articles (1)

Some instructors choose to utilize digital learning materials in their courses.  Canvas administrators can verify materials are integrated properly in Canvas, but they do not have administrative access to the integrated resources. Therefore, the support that ITS can provide is minimal. For the most part, instructors will need to work with the digital resource vendor or publisher for technical support.


Service ID: 6829
Fri 3/8/24 7:49 AM
Fri 3/8/24 7:53 AM