Knowledge Base

Categories (8)

Administrative and Business

Services that support the administrative and business functions at UW-Platteville. Includes student information systems and data reporting and analysis.

Communication and Collaboration

Services that facilitate institutional communication and collaboration needs. Includes conferencing and telephones, email and collaboration services, and web services.

Endpoint Computing

Services that support access and use of community members’ devices and related peripherals. Includes desktop and mobile device support, printing and related services, software and applications distribution, and the internet of things.

Infrastructure

Foundational services that support the operation and management of the enterprise IT environment. Includes data center services, database management, network and connectivity management, and server and storage management.

IT Professional Services

People-based services that support the management of IT for UW-Platteville. Comprises consulting services not related to specific services identified in other categories. Includes enterprise architecture, continuous improvement and innovation, IT communication and documentation, IT service delivery and support, portfolio and project management, and training and outreach.

Security

Services that provide security, data integrity, and compliance for UW-Platteville activities. Includes identity and access management, accounts, security consulting and educations, incident response and investigation, and security policy and compliance.

Teaching and Learning

Services providing instructional technology and resources directly supporting teaching and learning at UW-Platteville. Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys.

Division of Administration and Finance

COMING SOON: Policies and procedures related to the Administration and Finance division of UW-Platteville. Topics included are Clery, Emergencies, Finances, Human Resources, and Risk Management, as well as operating and various compliance procedures.