Enrolling in Duo using your mobile device - Universal Prompt

ALERT: Please follow instructions as provided below to install the Duo Mobile app on your device. Duo may recommend using Android Biometric, FaceID/TouchID, Windows Hello, iCloud Keychain, or similar biometric services. However, setting one of these as your primary method will restrict you to using only that computer or phone device and will prevent you from logging into other devices. Meaning, if you set up biometrics on your phone, for example, you will not be able to log into campus applications on a lab computer. The biometrics will only work on your phone.
After you have connected to Duo using the instructions below, you may safely set up a biometric service as a back-up method.

Only have your smartphone? You can still enroll using the device you want to enroll!

NOTE: If you prefer to enroll in Duo through a computer, see Enrolling in Duo using a computer - Universal Prompt

  1. Open a browser (example given is Safari on iOS) and go to go.uwplatt.edu/duo and tap on Device Management.
  2. Login using your NetID and campus password
  3. At the Welcome screen, tap Next to continue

  4. Tap Next on the next two prompts about why two-factor is important.
  5. Tap Duo Mobile to enroll your smart phone

  6. Enter your phone number and tap Add phone number

  7. Verify your phone number is correct and tap Yes it's correct

  8. Confirm ownership by sending an SMS message to your mobile device by tapping Send me a passcode

  9. Enter the passcode from the received SMS message

  10. If you haven't already, download the Duo Mobile app from the App Store or Play Store and tap Next

  11. Tap Continue to launch the Duo Mobile app and add the account

  12. You may receive a prompt that asks permission to open the Duo Mobile app. If so, approve or tap Open

  13. The Duo Mobile app should open and allow you to edit the name for the account. When done, tap Done ​​​​​​and return to the web browser

  14. The web page should now show that the account was added to Duo Mobile. Tap Continue

  15. If you would like to add another device, you may do so on the next screen or tap Skip for now

  16. You should receive a message stating that setup is complete. Your device is now enrolled.

Need help?

If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.  You may also visit the Help Desk on the first floor of the Karrmann Library.

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Article ID: 7238
Wed 8/9/23 2:30 PM
Mon 5/6/24 1:12 PM