Enrolling in Duo using a computer - Universal Prompt

Traducción Española

ALERT: Please follow instructions as provided below to install the Duo Mobile app on your device. Duo may recommend using Android Biometric, FaceID/TouchID, Windows Hello, iCloud Keychain, or similar biometric services. However, setting one of these as your primary method will restrict you to using only that computer or phone device and will prevent you from logging into other devices. Meaning, if you set up biometrics on your phone, for example, you will not be able to log into campus applications on a lab computer. The biometrics will only work on your phone.
After you have connected to Duo using the instructions below, you may safely set up a biometric service as a back-up method.

ITS Strongly recommends installing the Duo Mobile app on your smartphone. The app is:

  • Easy to read
  • Sends notices if someone tries to access your account
  • The fastest option compared to SMS text

Video: What is two-factor authentication?

Enrolling a device the first time

  1. Go to Duo Self-Service: go.uwplatt.edu/duo and click on the Device Management button.
  2. Log in using your campus username and password
  3. Click Next
    Welcome to Duo Security. Click Next to continue.
  4. There are two prompts which describe the reason for using two-factor authentication. Click Next for each of these prompts.
  5. Select the type of device you would like to set up. Duo Mobile is highly recommended for all users.
    Select an Option of Duo Mobile, Security Key, or Phone number.
  6. Enter  your mobile phone number and click Add phone number
    Enter phone number and click the "Add phone number" button.

  7. Verify the phone number is correct and, if so, click on Yes, it's correct
    Verify your phone number and click the Yes it's correct button
  8. Confirm ownership by allowing Duo to send an SMS message to your mobile phone. Click Send me a passcode
    Confirm ownership by sending a passcode to your mobile phone
  9. Enter in the code which was sent via SMS and click Verify
    Enter the passcode and click Verify
  10. If you have not already installed the Duo Mobile app on your smart phone, please do that now and click Next when finished.
    Download the Duo Mobile app
  11. Open the Duo Mobile app on your smart phone and follow the prompts to add an account. When prompted, choose "Use QR code" and point your phone camera toward the screen so that it captures the code. Note: You may need to allow access to the camera for the Duo Mobile app.
    Scan the QR code
  12. The account should now list in the Duo Mobile app and a green check mark will appear on top of the QR code on the computer screen. Click Continue.
    Notice that the account was added to Duo Mobile
  13. You are presented with an option to add a secondary device. If you are done adding devices, click on Skip for now.
    Add another way to log in by setting up a different device.
  14. Setup is now complete. You can test the setup by clicking on Log in with Duo.
    Setup complete

Need help?

If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.  You may also visit the Help Desk on the first floor of the Karrmann Library.

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Article ID: 7237
Wed 8/9/23 10:50 AM
Wed 7/10/24 3:42 PM

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