Overview
Description
This service is to request assistance with Canvas, Kaltura, Zoom, or Zoom within Canvas if you are running in to any problems or have a general question. Once submitted our Digital Learning Environment team will review the request. They may reach out to you for additional information if needed or ask you to test or verify that the issue or request has been resolved.
Information needed for Request to be Completed
The following information is needed to submit the support request. The more information provided will give a better understanding to our Digital Learning Environment team.
- Requestor
- Acct/Dept
- Digital Learning Environment (DLE) Service
- Canvas
- Instructional Course SIS ID
- Kaltura
- Instructional Course SIS ID
- Kaltura Video URL
- Zoom
- Zoom in Canvas
- Instructional Course SIS ID
- Zoom Meeting ID
- Description
- Be as detailed as possible describing this issue
- Attachment
- A screenshot or other files can be provided to help illustrate the issue
- Due Date
How to get this Service
Click the Request Service button and complete the form; a Digital Learning Environment staff member will make contact with updated status of the ticket.
Eligibility
This form is available to Students, Faculty, and Staff.
Service Owner
Digital Learning Environment
Cost
There is no cost associated with this service.