This doc contains common error message in PASS and the routing for the errors
When a user reports an error message in PASS, the following questions should be asked:
- What account type are they using - applicant, student, staff, guest or parent/guest (student username with a "_" followed by two digits)?
- Where did they see the error? The Login Page or in PASS?
- What URL were they using? We have many instances of PASS: Development (CSDV), Test (CSTA, Quality Insurance (CSQA) and Production (LSPD); the URL in the browser will tell us which instance they are in.
Login Error Messages:
This account is locked - The Peoplesoft account is locked, verify the user's edirectory account is not also locked, if it is unlocked but PASS account is locked contact PASS Administrator.
System is Under Maintenance - Check the UW-Platteville Outages Page page, see if PASS is scheduled for Maintenance. If PASS is not scheduled for maintenance, please contact a PASS Administrator right away. When PASS is in Maintenance, nobody can log in with the exception of PASS ITS Administrators.
You Do Not Have Access to This Instance - Check which instance the user is trying to access. If they don't know, guide them to the PASS login page using the Pioneer Portal instead of using a bookmark. If they still receive this error message, contact a PASS Administrator right away.
LDAP Authentication Lockout - Contact a PASS Administrator right away. This means that LDAP authentication is turned off in PASS, meaning most users will not be able to login.
Your User ID and/or Password are invalid. - Check to make sure that the correct username and password are being used and make sure the account is active, then create an issue and assign the PASS Security Administrator and Network team to verify their account is active.
Authorization Error - Contact your Security Administrator - Verify username and password work for another application. If they do then contact PASS Security Administrator.
Need help?
If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu. You may also visit the Help Desk on the first floor of the Karrmann Library.