Windows 11 - Work or school account problem - app experiences settings

For Duo enrolled customers, you may see account errors when first logging in to a campus workstation. The error will appear in Office 365 products as well as from the Windows 11 notification center. Fixing the error using either method will resolve the issues for both on that workstation. Below are the errors and how to fix them. You must have your Duo device available in order to complete the steps. If you do not have your Duo device, you may still use Microsoft Office 365 Office products and Windows, you will just not have access to your OneDrive documents or be able to sync settings in Windows.

Error in Windows 11 Notification

The error in Windows 11 is indicated by a notification window in the lower right corner of the screen in the notification center.

Uploaded Image (Thumbnail)

To resolve the issue, click the notification window to open the Advanced app settings in Windows 11. If the notification goes away before you click, you can open Settings from the Start Menu then select "Apps" then "Advanced app settings". Within Advanced app settings, click the "Sign in" button.

Uploaded Image (Thumbnail)

Respond to the Duo prompts. The yellow "Sign in with your Microsoft account to continue..." error should now be gone.


Error in Microsoft Office 365 products

The error found in Microsoft Office 365 products is indicated by a yellow triangle just to the left of your name in the upper right corner of the application.

Uploaded Image (Thumbnail)

To resolve this issue, click your name to reveal a drop down and click "Sign in".

Uploaded Image (Thumbnail)

Respond to the Duo prompts.

Need help?

If you have questions, please contact the ITS Help Desk at 608.342.1400 or  You may also visit the Help Desk on the first floor of the Karrmann Library.

Print Article


Article ID: 9459
Mon 11/27/23 10:46 AM
Mon 11/27/23 1:46 PM

Related Articles (1)

Fixing the "Work or school account problem" notification in Windows 10.