Jabber Exchange Server authentication failed - Jabber Desktop Client for Windows

After Launching Jabber, the information icon in the lower left corner of the application will indicate a red circle with "1", indicating there is an error. When clicking on the information icon, the error is "Exchange server authentication failed." To prevent this error from occurring:

  1. Click on the information icon (1) and then click on the error message (2). This should open the settings dialog box.

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  2. Click on the check box (1) to un-check "Save chat sessions to "Cisco Jabber Chats" folder in Microsoft Outlook, then click on OK (2).

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  3. The next time Jabber is opened, this error will not occur.

Need help?

If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.  You may also visit the Help Desk on the first floor of the Karrmann Library.

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