Unified Communications - Mobility FAQ

Single Number Reach

What is Single Number Reach?
 
How is Single Number Reach different from forwarding?
 

Forwarding routes your incoming calls to one other device at a time. If your phone is set to forward calls, your desk phone will not ring. You may set and remove a forward manually at your will.

With Single Number Reach, your office line can ring on multiple devices at once, including your desk phone. No matter which device you use, you answer calls as though you are sitting in your office. Initial set-up must be requested through the ITS Help Desk. After set-up, you can manage your devices through Unified Communications Self-Service. Log in with your campus Net ID and password.

How do I get Single Number Reach?
 
Do I need a university-issued cell phone to take advantage of Single Number Reach?
 
If I configure Single Number Reach to a personal device, can it be turned off when I am not at work?
 

Yes. Single Number Reach can be scheduled to occur during specific hours or may be controlled manually through Unified Communications Self-Service. Log in with your campus Net ID and password.

Does Caller ID work in Single Number Reach? Which number will they see?
 
If I have Single Number Reach and someone calls me, but I do not answer, where does the voicemail go?
 

Jabber

Is Jabber available for all mobile devices?
 
Do I need to do anything to use the app, or do I just download it?
 

You may request initial set-up for the Jabber app through the ITS Help Desk. After set-up, you can manage your devices through Unified Communications Self-Service.

What else do I need to be aware of?
 

Need help?

If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.  You may also visit the Help Desk on the first floor of the Karrmann Library.

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Configure your office number for Jabber Mobile and Single Number Reach.