Single Number Reach
What is Single Number Reach?
Single number reach allows you to make and answer calls from any cellular phone as if you are in your office.
How is Single Number Reach different from fowarding?
Forwarding routes your incoming calls to one other device at a time. If your phone is set to forward calls, your desk phone will not ring. You may set and remove a forward manually at your will.
With Single Number Reach, your office line can ring on multiple devices at once, including your desk phone. No matter which device you use, you answer calls as though you are sitting in your office. Initial set-up must be requested through the ITS Help Desk. After set-up, you can manage your devices through Unified Communications Self-Service. Log in with your campus Net ID and password.
How do I get Single Number Reach?
You may request Single Number Reach through the ITS Help Desk. After set-up, you can manage your devices through Unified Communications Self-Service. Log in with your campus Net ID and password.
Do I need a university-issued cell phone to take advantage of Single Number Reach?
No. Single number reach is possible with any type of cell phone, personal or university-owned. If you use your personal cell phone, calls made through single number reach will count against your personal minutes.
If I configure Single Number Reach to a personal device, can it be turned off when I am not at work?
Yes. Single Number Reach can be scheduled to occur during specific hours or may be controlled manually through Unified Communications Self-Service. Log in with your campus Net ID and password.
Does Caller ID work in Single Number Reach? Which number will they see?
When you call a campus phone using a device configured for single number reach, the system will recognize your cellphone and display your office number instead.
If I have Single Number Reach and someone calls me, but I do not answer, where does the voicemail go?
The voicemail will be left on your office phone.
Jabber
Is Jabber available for all mobile devices?
Currently the Jabber App is available for Android and iOS devices, including iPads. Jabber for Desktop is available to all campus computers from Software Center.
Do I need to do anything to use the app, or do I just download it?
You may request initial set-up for the Jabber app through the ITS Help Desk. After set-up, you can manage your devices through Unified Communications Self-Service.
What else do I need to be aware of?
Like any other media network, your connection through the Jabber App is subject to many factors including but not limited to your proximity to cell towers, using wi-fi versus media package, and your provider’s coverage area.
Need help?
If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu. You may also visit the Help Desk on the first floor of the Karrmann Library.