For problems or questions related to Qualtrics, check out these resources:
Search your term or task. If you don't find what you need right away, try searching "Survey Platform" and checking those results. This is the specific tool we use in our instance. The article "Getting Started with Surveys" provides links to documentation on all steps of the survey process from building to distribution to reporting and results.
Person-to-person support
For basic questions, assistance, or training follow-up, contact the ITS Help Desk at
helpdesk@uwplatt.edu; your issue will be assigned to the campus system admin.
For complex questions or time-sensitive issues, contact Qualtrics Support directly.
Contacting Qualtrics Support from within your Qualtrics account
- From inside your Qualtrics account, click the nine-dot launcher in the upper right corner.
- Select Customer Success Hub
- Click University of Wisconsin-Platteville https://uwplatteville.co1.qualtrics.com
- In the upper right, select Contact Support
- From the Qualtrics product menu, select Survey Platform & XM Directory
- You will be asked to interact with an AI assistant. Enter your question and proceed as directed.
- If you do not get the answer you need, select "No" when asked if it was helpful. You should then be given the option to "contact Qualtrics Support" via chat or phone.
Searching for Qualtrics Support online
If you choose to search for Qualtrics Support online, the process is similar with one slight difference: Logging in.
- After you find Qualtrics Support and select Contact Support, choose Sign in with SSO from the login page.
- Enter Organization ID: uwplatteville. Click Continue. Our federated login page will appear.
- Login with your uwplatt credentials.
- Continue with Step 4 above.
On-Campus Training
If you would like to learn Qualtrics basics in a formal learning situation, ITS offers a monthly workshop titled, "Getting Acquainted with Qualtrics Survey Tool" which walks through the fundamentals of creation, distribution, and managing data/submissions. Register online at https://go.uwplatt.edu/qualtrics-basics. You will also find these and other ITS workshops on the ITS Training Calendar in SharePoint at https://go.uwplatt.edu/its-training.
Need help?
If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu. You may also visit the Help Desk on the first floor of the Karrmann Library.