For problems or questions related to Qualtrics, check out these resources:
OR, from inside your Qualtrics account, click the Help (?) button in the upper right. Enter your search term in the side panel. To narrow your search more effectively, select Survey Platform from "Recommended Searches".
Person-to-person support
For basic questions, assistance, or training follow-up, contact the ITS Help Desk at
helpdesk@uwplatt.edu; your issue will be assigned to the campus system admin.
For complex questions or time-sensitive issues, contact Qualtrics Support directly.
From within your Qualtrics account
- From inside your Qualtrics account, click the nine-dot launcher in the upper right corner.
- Select Customer Success Hub
- Click University of Wisconsin-Platteville https://uwplatteville.co1.qualtrics.com
- In the upper right, select Contact Support
- From the Qualtrics product menu, select Survey Platform & XM Directory
- Select your preferred mode of contact: chat, email, phone call
- Follow instructions as they appear.
Searching Qualtrics Support online
If you choose to search for Qualtrics Support online, the process is similar with one slight difference: Logging in.
- After you find Qualtrics Support and select Contact Support, choose Sign in with SSO from the login page.
- Enter Organization ID: uwplatteville. Our federated login page will appear.
- Login with your uwplatt credentials.
- Continue with Step 4 above.
On-Campus Training
If you would like to learn Qualtrics basics in a formal learning situation, ITS offers a monthly workshop titled, "Getting Acquainted with Qualtrics Survey Tool" which walks through the fundamentals of creation, distribution, and managing data/submissions. Register online at https://go.uwplatt.edu/qualtrics-basics. You will also find these and other ITS workshops on the ITS Training Calendar in SharePoint at https://go.uwplatt.edu/its-training.
Need help?
If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu. You may also visit the Help Desk on the first floor of the Karrmann Library.