ITS Communication - Maintenance Schedule

Information Technology Services (ITS) schedules weekly maintenance of campus systems every Friday from 5:00 - 6:00 p.m.  During this hour, potentially any IT service could be down for updates, repair, or maintenance, including:

  • Network printing
  • Network applications, e.g. PASS, Oracle Business Intelligence Enterprise Edition (OBIEE)
  • Network storage
  • Internet access

On occasion, maintenance may be scheduled outside the weekly hour if staff, resources, and/or vendor needs require. Every effort will be made to select a time that is least disruptive.

Scheduling Exceptions

Maintenance will be suspended* (i.e. no planned outage) during the following weeks of the FALL and SPRING terms:

  • Friday before classes begin
  • Friday of first week of classes when bills/tuition are due the same day (PASS ONLY)
  • Friday of second week of classes when 10th day report is due the same day (PASS + OBIEE)
  • Friday of last week of classes
  • Friday of final exam week
  • Friday after grades are due (PASS ONLY)

*Every effort will be made to avoid taking systems down during these busy weeks.  However, ITS may change this plan if critical circumstances arise.  In this event, appropriate communication will be sent and posted.

Notification of outages

Scheduled outages are also posted to

NOTE: Due to the release of vendor updates and patches outside ITS control, any university system may experience brief intermittent outages.  Because these updates may be released any time it may not be possible to include them all in a notification.

Extended outages

Periodically, extended outages are required outside the weekly maintenance window.  These may be announced as needed via email as well as the outlets listed above.
 

Unplanned outages

The communication plan for unplanned outages can be found in ITS Communication - Unplanned Outages

For more information about the ITS Maintenance Schedule, contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.

 

Need help?

If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.  You may also visit the Help Desk on the first floor of the Karrmann Library.

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Details

Article ID: 7635
Created
Tue 9/5/23 3:20 PM
Modified
Tue 4/9/24 1:47 PM

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