Resetting your voice mail PIN from the web


You cannot log in to your voice mail box because you forgot your PIN.


  1. Navigate to the Cisco Personal Communications Assistant from the Pioneer Portal by searching for "voicemail" or looking for the "Voicemail Self-Service" application.
  2. Log in to the Cisco Personal Communications Assistant by entering your campus username and password.

    Login fields
  3. Click on the "Messaging Assistant" link.

    Click on Messaging Assitant
  4. Click on "Passwords" and then "Change PIN"

    Passwords menu then select Change PIN
  5. Enter a new PIN in both the New PIN field and the Confirm New PIN field and click the "Save" button.

    Enter PIN twice and savea
  6. Your PIN has now been set. You will now be able to log in to your voice mail with this new PIN.

Need Help?

If you have questions, please contact the ITS Help Desk at 608.342.1400 or You may also visit the Help Desk on the first floor of the Karrmann Library.

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Article ID: 1149
Fri 10/21/22 7:28 AM
Fri 4/26/24 6:33 AM

Related Articles (2)

How to check your campus voice mail using your campus phone, Cisco Jabber, or remotely from an off-campus phone.
If you know your current PIN and want to change it, you can do so from your desk phone. If you do not remember your PIN, you may set a new PIN from the web by referring to the related article "Resetting your voice mail PIN from the web".

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