Duo Two-Factor Authentication: "Additional identity proofing is required" Error Message

You receive error message "Additional identity proofing is required" when logging in to UW System software. This error message displays when you are trying to access a system that requires a higher level of identity proofing than you currently have.

Contact your campus LRAs (Local Registration Authority) to arrange a time to stop in and complete the identity proofing process.  A virtual meeting via Zoom can be arranged if necessary. Make sure to bring two forms of photo ID for your appointment.  You must have your campus photo ID and either a state ID, drivers license, military ID, or passport.

UW-Platteville LRAs:

Marilyn Peckham - peckhamm@uwplatt.edu
Melvill Hall, Richland Center Campus
Aural M Umhoefer Building, Baraboo Campus

Josh Savoy - savoyj@uwplatt.edu
107D Karrmann Library, Platteville Main Campus

Nathan Manwiller - manwilln@uwplatt.edu
409 Karrmann Library, Platteville Main Campus

Need help?

If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.  You may also visit the Help Desk on the first floor of the Karrmann Library.

Details

Article ID: 4887
Created
Tue 5/16/23 9:10 AM
Modified
Thu 10/26/23 5:14 AM