In order to add or delete a device, change the device name, or add a new phone number, you must first log in to Duo Self-Service using two-factor authentication. (Yes, you are using two-factor authentication to access your two-factor settings!)
Log in to Duo Device Management
- Go to Duo Device Management
- Log in using your campus username and password
- Respond to the Duo prompt to complete the second factor authentication
Add a device
Click on the "Add a device" tile and follow the prompts for the type of device being added.
Remove a device
Click Edit on the device to be removed or renamed. If reactivating Duo Mobile on this device, click I have a new phone and follow the prompts. For more detailed instructions on reactivating Duo Mobile, see Reactivating your Duo phone (new phone with same number) - Universal Prompt (Fall 2023)
Need help?
If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu. You may also visit the Help Desk on the first floor of the Karrmann Library.