Accessing Voicemail

Tags voicemail


Accessing campus voice mail.


To check voice mail from the Cisco phone

A red light at the top of the handset indicates you have a new unheard voice mail.

  1. Press the Messages button on your phone (cassette icon)

  2. Enter in your voice mail PIN followed by the # key using the number pad.
  3. Your new messages will begin to play.
  4. Press 3 to review old messages.
  5. Once in your message, your options include:
  • Press 1 to repeat
  • Press 2 to save
  • Press 3 to delete
  • Press 5 to forward
  • Press 6 to mark message as new
  • Press 0 for help

To check voice mail from your Office 365 inbox

Voicemail messages will arrive as a .wav attachment from Cisco Unity Messaging System in your Inbox. To listen to the message, open the attachment. Depending on what browser you use, you may need to use a media player such as VLC.

To check voice mail using Cisco Jabber

  1. Click on the voice mail icon in the left-hand navigation bar. This will bring up a list of your messages. Unread/New messages will be bold.
  2. Select the message to listen to and click the Play button to listen.

  3. You can right-click on each message or click the ellipsis for additional actions and to delete the message.

To check voice mail remotely

  1. From any external phone, call the voice mail access number and follow the prompts. Depending on where you are calling from, you may be prompted for your mailbox number. For the main campus this is your 4 digit extension. For branch campus numbers this is 1 followed by your 10-digit phone number. Enter your mailbox number and press #
  2. Enter your voice mail PIN and press #
  3. Follow the prompts to manage your voice mail.

Need help?

If you have questions, please contact the ITS Help Desk at 608.342.1400 or  You may also visit the Help Desk on the first floor of the Karrmann Library.

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Article ID: 1148
Fri 10/21/22 7:13 AM
Fri 4/26/24 6:32 AM

Related Articles (5)

If you know your current PIN and want to change it, you can do so from your desk phone. If you do not remember your PIN, you may set a new PIN from the web by referring to the related article "Resetting your voice mail PIN from the web".
Rules for dialing a campus phone.
How to reset your voice mail PIN using a web browser.
How to set up your campus voicemail box.
Common questions regarding voicemail in Unified Communications at UW-Platteville

Related Services / Offerings (4)

Ask the Telecom team a phone related question
Request a change to a phone configuration. For example: add/remove to/from a hunt group, add hunt group login/logout functionality, reset voicemail pin
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