Preparing for a new device or operating system

REQUIRED: Employees must back up any local data prior to getting a new device or operating system (also called "reimaging").  We recommend setting up OneDrive sync. You may also save copies manually to network storage (SHARED1, USER1, etc.). Backing up data is the employee’s responsibility. ITS does not back up data on employee devices.

Other preparations:

• Make note of files you have pinned to your task bar; you will need to re-pin them after the upgrade.
• Make note of special software you have installed on your device, such as Snagit or Adobe Creative Cloud applications; you will need to re-install these applications from Software Center.
• If you use browser bookmarks, export them so you can restore them after the upgrade or sign in to browser sync.

Upon receiving your new device or operating system, you may need to do the following depending on your situation:

• If you synced your device to OneDrive, you will need to sign into OneDrive to start the sync and restore your data.
• Re-install special software applications from Software Center.
• Re-install network printers. Start on Step 5.
• Re-pin files to your task bar.
• Restore saved bookmarks to your browser or sign in to browser sync.
• Re-install Creative Cloud apps.

Need help?

If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu.  You may also visit the Help Desk on the first floor of the Karrmann Library.