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Can't remember your UW-Platteville password? Use your challenge responses to access your account and reset your password. NOTE: If you do not remember your challenge responses, you can contact the ITS Help Desk during regular business hours for assistance. ITS can never reset a password via email.
1. Go to the UW-Platteville Password Self-Service page at https://go.uwplatt.edu/passwords and click Forgotten Password.
![Screenshot of Main Menu for Password Self-Service including Sign in, Forgotten Password, Forgotten Username, and Activate Account](https://uwplatt.teamdynamix.com/TDPortal/Images/Viewer?fileName=372d8651-da64-450a-b8af-469bd34c98a7.PNG&beidInt=29)
2. Enter your UW-Platteville NetID (username)
3. Click Search
![Screenshot of Forgotten Password login page requesting email address, last name, and date of birth](https://uwplatt.teamdynamix.com/TDPortal/Images/Viewer?fileName=4496c20e-e076-46fc-8327-84ad18d4e0be.jpg&beidInt=29)
4. Enter the answers to your challenge response questions and click Check Responses. Remember the answers to these questions are case-sensitive! You will be required to answer two of the four questions you selected when you set up your challenge responses.
5. Enter a new password in both fields which conforms to the requirements above
6. Click Change Password.
![Screenshot of Change Password page displaying requirements and fields for resetting and confirming your new password](https://uwplatt.teamdynamix.com/TDPortal/Images/Viewer?fileName=6f5ce687-72f4-4a8b-9896-16845c3ec449.jpg&beidInt=29)
Need help?
If you have questions, please contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu. You may also visit the Help Desk on the first floor of the Karrmann Library.